Privacy Policy

We are committed to keeping your information safe.

Regenyx® platform is operated by Regenyx Health & Wellness, LLC, a non-clinical technology and administrative services company (“Regenyx,” “we,” “us,” or “our”). This Privacy Policy explains how information is collected, used, and shared when you visit our website, register for the platform, or interact with Regenyx services. Medical care is provided by independent licensed healthcare providers, not by Regenyx.

Scope

This Privacy Policy applies to individuals who visit the Regenyx website, register for an account, or otherwise interact with the Regenyx platform and related non-clinical services.

Specifically, this Privacy Policy governs information collected in connection with:

  • The Regenyx website

  • Platform registration and account access

  • Non-clinical technology, administrative, and support services provided by Regenyx

This Privacy Policy does not govern:

  • Medical care or clinical services provided by independent licensed healthcare providers

  • Medical records or clinical information maintained by such providers

  • Third-party websites, services, or applications that may be linked to or accessible from the Regenyx platform

Independent healthcare providers and third parties maintain their own privacy practices and are responsible for their own compliance with applicable laws.

Information You Provide

We collect information you voluntarily provide, such as:

  • Name, email address, phone number

  • Account login credentials

  • Platform registration details

  • Communications with customer support

Information Collected Automatically

When you visit the website or use the platform, we automatically collect:

  • IP address

  • Device type, browser, and operating system

  • Session timestamps

  • Pages viewed and interaction data

This information is used for security, platform performance, and analytics.

Marketing & Referral Attribution

We collect limited information about how users find Regenyx, such as:

  • Referral source (e.g., Facebook, Instagram, search engines)

  • Campaign identifiers (e.g., UTM parameters)

  • Interaction with marketing pages

Important: Marketing and analytics tools are limited to non-clinical pages. Regenyx does not use medical or health information for advertising or marketing purposes.

Communications

If you contact Regenyx, we may collect:

  • Emails, SMS messages, or support inquiries

  • Administrative communications

Communications may be retained for quality, training, and compliance purposes.

Payments

Payments are processed by third-party payment processors. Regenyx does not store full credit or debit card numbers and receives only limited transaction information (e.g., payment status).

Health & Clinical Information

Regenyx does not provide medical care and is not the custodian of medical records. Any health or clinical information you submit through the platform is collected on behalf of the licensed medical provider you choose. That information is governed by the provider’s privacy practices and applicable healthcare laws.

Regenyx accesses such information only as necessary to provide permitted technology or administrative services.

How We Use Information

We use information to:

  • Operate and maintain the platform

  • Create and manage user accounts

  • Provide customer support

  • Enable communications and notifications

  • Process payments

  • Monitor security and prevent fraud

  • Analyze platform performance and marketing effectiveness

  • Comply with legal obligations

Regenyx does not use information to make medical or clinical decisions.

How Information Is Shared

Regenyx shares information only as reasonably necessary to operate the platform, provide services, and comply with legal obligations.

Service Providers

We may share information with third-party service providers that perform services on our behalf, such as:

  • Website and application hosting

  • Communications delivery (e.g., email or SMS)

  • Payment processing

  • Analytics and platform performance monitoring

  • Security, fraud prevention, and system support

These service providers are permitted to use information only to perform services for Regenyx and are subject to contractual confidentiality and data protection obligations.

Licensed Medical Providers

We may share information with independent licensed healthcare providers to facilitate access to medical services you request. These providers are solely responsible for medical care and for maintaining medical records in accordance with applicable law.

Legal, Compliance, and Safety

We may disclose information when we believe such disclosure is necessary to:

  • Comply with applicable law, regulation, subpoena, or court order

  • Respond to lawful requests from government authorities

  • Protect the rights, property, or safety of Regenyx, users, providers, or others

  • Detect, prevent, or address fraud, security, or technical issues

Business Transactions

Information may be disclosed in connection with a merger, acquisition, financing, restructuring, or sale of all or a portion of Regenyx’s assets, subject to appropriate confidentiality protections.

What We Do Not Share

Regenyx does not:

  • Sell personal information

  • Share medical or health information for advertising purposes

  • Use health or clinical information for targeted marketing

  • Permit service providers to use information for their own independent purposes

Cookies & Similar Technologies

We use cookies and similar technologies to:

  • Enable core site functionality

  • Analyze usage and performance

  • Measure marketing effectiveness

You may control cookies through your browser settings. Some features may not function properly if cookies are disabled.

Advertising & Analytics Technologies

Regenyx uses advertising and analytics technologies, including tracking pixels, tags, and similar tools, to measure website performance, understand user interactions, and support advertising and audience measurement.

These technologies may be provided by third-party platforms such as Meta (Facebook and Instagram), Google, TikTok, LinkedIn, X (formerly Twitter), and similar services

Hashed Identifiers

When users voluntarily submit information such as email address or phone number through our website, that information may be converted into a hashed format and used for measurement, attribution, and audience matching purposes.

Regenyx does not share medical, health, or clinical information with advertising or social media platforms.

Users Choices

Users may manage or limit interest-based advertising through their account settings on applicable platforms or through browser and device privacy controls.

Data Security

Regenyx implements administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. Safeguards are applied based on the type and sensitivity of the information involved.

Information processed through the platform may include:

  • Personal Information (PII), such as contact and account information

  • Payment Information (PCI), which is processed exclusively by third-party payment processors and not stored by Regenyx

  • Health-related information, which is processed on behalf of licensed medical providers and subject to provider-controlled privacy and security obligations

Security measures include, where appropriate:

  • Role-based access controls and least-privilege principles

  • Encryption of data in transit and at rest

  • Secure authentication and access monitoring

  • System logging and activity monitoring

  • Vendor security and confidentiality requirements

  • Periodic review of security practices and controls

Access to information is limited to authorized personnel and service providers who require such access to perform permitted functions on our behalf.

While we take reasonable steps to safeguard information, no system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information only as long as reasonably necessary to:

  • Provide services

  • Meet legal and compliance obligations

  • Resolve disputes and enforce agreements

Information may be deleted or de-identified when no longer required.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or limit the use of your information. Requests may be submitted to privacy@regenyx.health.

Children’s Privacy

The Regenyx platform is intended for individuals 18 years of age or older. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at privacy@regenyx.health or by regular mail at:
Regenyx Health & Wellness LLC
Attn: Privacy Officer
8401 Maryland Dr., Ste A
Richmond, VA 23294

Last Updated: December 29, 2025